A few highlights:
On using toys to brainstorm business policies, 9:35
“We recently trained to do something called Lego Serious Play. It’s basically using team building with Legos to solve business challenges.”
On pushing sprinters out of their comfort zone, 15:11
“As long as you can get someone started with something small and low risk, they can cover a lot of ground very quickly. It's always the people [who are afraid of the creative exercises] that end up being some of the best builders and the best artists.”
On getting Sprinters to open up, 15:55
“People have to have their minds open to other peoples' ideas and solutions. If you can bring in humor or play or lightheartedness, I think it helps people open up to each other a lot.”