A few highlights:
On fostering empathy
“We can truly help humanity if we know what makes us tick, what makes us scared, what makes us inspired, what makes us push ourselves. [Looking for a job] is one of the scariest things in your life—it’s about having agency, and dignity, the ability to stand tall, and feed your family.”
– Peter Jin Hong
On the importance of being reliable
“We want users to be able to trust the jobs that we’re showing them, especially now that we’re getting into recommendations. It affects people’s psyche.”
– Scott Wasson
On data-driven design
“Good qualitative research is helping our great quantitative research. It’s also referred to as thick data, because qualitative research allows depth in really understanding what people are going through.”
– Peter Jin Hong