Today’s product designers face a question their predecessors—or even their younger selves—never had to ponder: Will artificial intelligence solve this problem in a unique way? More and more, the answer is yes, with the caveat that AI isn’t a universal solution but something that in the right instance can improve an experience, by offering people new kinds of predictive information, personalized services, or even a deeper understanding of their own needs. For designers, this technology glimmers with opportunity while raising a whole host of new questions: Is AI a material, a tool, or both? How can we become AI-fluent, to ensure that algorithmic decision-making translates into a meaningful experience for everyone? New guidance may help pave the way: PAIR’s People + AI Guidebook and Material Design patterns for the ML Kit API each offer tactics and advice for creating products with AI. “We’re setting up the scaffolding so our users can understand this new technology,” says Material Design creative director Rachel Been. Yet building that framework requires a thoughtful, nuanced approach that’s deeply rooted in human needs. We sat down with Been, Öznur Özkurt, a design manager at DeepMind Health, and Jess Holbrook, a PAIR lead and one of the creators of the People + AI Guidebook, to better understand how designers can harness and humanize AI’s vast potential.